Select a question below to see the answer to frequently asked questions.
Q: Do you offer Free Shipping?
A: US Patriot offers Free Shipping for orders over $99 going to the US or APO addresses. Certain oversize and heavy items as well as bulk purchases may not be eligible.
Q: Do you have Store Locations?
A: We have stores nationwide. Please check out our locations page to find the store closest to you.
Q: How long does it take for shipments to get to APO’s?
A: That really depends. Generally, APO shipments have been taking about 1 to 2 weeks to arrive at the final destination. That said, because the postal system delivers it to an APO hub and then hands the package off to the military mail system – USPS recommends that you allow for up to 8 weeks for a package to arrive.
Q: What products can be customized?
A: We provide custom sewing options for uniform tops and hats, fleeces, nametapes, helmet bands and more, along with dog tags and luggage tags. Please visit our Customzation page for more information.
Q: How long does it take for custom orders like sewing and embroidery?
A: We try to ship orders within 24 hours but please allow 1 to 2 business days for sewing and embroidered items. If our well qualified but cranky seamstress runs out of coffee or cigarettes, please allow 1 additional business day to this timeframe.
Q: What is your Return / Exchange policy?
A: Please refer to our Returns / Exchanges page for further details.
Q: What is considered a defect?
A: Uniform items and boots may have slight blemishes as part of the manufacturing process - this is not considered a defect and is not considered out of uniform compliance. Blemishes do not affect the performance, wear, durability of an item. We cannot accept returns and exchanges for these reasons. Normal wear and tear, damage caused by accident or use, improper care, negligence or the natural breakdown of colors and materials over time is not considered a manufacturer defect. A common occurrence with combat boots are popped lace eyelets. This commonly happens and is a part of normal wear and tear and does not materially change the appearance or functionality of the boot and is NOT considered a manufacturer defect or a reason for a return or exchange.
Q: Can I expedite the shipping on my order?
A: Absolutely. Please keep in mind the processing times listed for some products. If the product requires 2 days to process, then add those days to the shipping service time you have upgraded to (ie Next Business day + 2 days processing = 3 transit days) .
Q: Do you deliver packages on Saturday or Sunday?
A: UPS and Fedex will deliver on Saturdays but there is an additional charge for this service. Please contact our customer service office at 800-805-5294 for further details. USPS will deliver on Saturdays for no additional charge but have slower transit times. No one delivers on Sundays.
Q: What does Next Business day delivery mean?
A: Next Business day delivery means that the package will be delivered to you on the next business day after we ship the item. If we ship the package on a Friday, the package will be delivered on the following Monday.
Q: Can I schedule a delivery time for my shipment?
A: Unfortunately, we cannot schedule a delivery time for your package. Please contact the carrier directly for assistance.
Q: How can I check the status of my order?
A: If you created an account with us, you need to login and check the status of your order. You may also contact our office by phone Monday through Friday, 8am to 5pm EST. We are also available via email at email@example.com or you can chat with us on our website.
Q: What does Awaiting Fulfillment mean?
A: This is the status that all orders fall into before we have a tracking number. This may mean that we have not shipped your order yet or that we have but have not received a tracking number from the shipping carrier yet.
Q: What happens if I’m not home?
A: The delivery carrier may take a number of actions if you are not home when they try to deliver. 1. They will leave the package at your apartments leasing / management office. 2. They will leave the package on your porch, front or back door or underneath a mat. 3. They will leave a notice that a delivery attempt was made and the date of the next attempt – this will include contact info on where you can pick up the package if you’d like to do so directly.
Q: When will my order ship?
A: Generally we try to ship orders within 24 orders of them being placed. However, sewing and embroidery can take 1 – 2 business days. Also, the shipping carriers do not pick up on the weekends. If an order is placed after 12pm on Friday, your order will not ship until Monday at the earliest even if we process the order over the weekend. Also, some of the items we sell require additional processing time – please refer to the processing times listed on the product page. The processing time may not take that long but please allow for it. If you need your items by a certain time frame, please contact our customer service office Mon – Fri 8am to 5pm EST to get further details.
Q: When are you closed?
A: We are generally closed any days that the major shipping carriers do not pick up – UPS and FedEx. These days include but are not limited to: Christmas day, July 4th, Labor Day, Veterans Day, Memorial Day, etc. – Corn Dog day, National High Five day.
Q: Do you ship internationally?
A: Yes , US Patriot currently ships to the United States and APO, FPO and DPO addresses and the following countries:
Australia, New Zealand, Belgium, Canada, Finland, France, Germany, Greenland, Iceland, Ireland, Italy, Japan, Republic of Korea, Netherlands, Norway, Puerto Rico, Sweden, Switzerland, Taiwan, U.S. Minor Outlying Islands, U.S. Virgin Islands and the United Kingdom. We apologize if your country is not listed above. It means that the import duties and taxes are too high for sales to citizens of that country to make sense (who wants to pay $100 for a $10 hat), the country has an exceptionally high rate of fraud activity or the country is part of the Axis of Evil. AKA we do not ship to North Korea – we wouldn’t even if the UPS man could deliver there.
Q: Can I make a change to a backordered item in my order?
A: To make changes to backordered items, please call (800) 805-5294 and we will do our best to assist you. Please keep in mind that making changes to or canceling a backorder may adjust any qualifying promotional offer or discount that you may have received in the original purchase.
Q: Do you share customer information with anyone?
A: Nope – we believe this behavior is seriously messed up and anyone doing it is a bunch of D bags. We are committed to ensuring your privacy as a customer. We do not sell or exchange e- mail addresses or mailing addresses with third parties.
Q: Will I have to pay shipping on backordered items?
A: Backordered items happen sometimes if we screw up or the manufacturer’s inventory info is jacked up. This basically falls under “NYP – Not Your Problem”, so we don’t charge you for it. If you ever find a retailer that does, run away fast because that’s shady. If part of your order is out-of-stock, we will ship the available merchandise via the shipping method for which you paid and the other items out the same way when we get them in stock.
Q: I want to have my order shipped to a different address. Can I do this and will this cause a delay?
A: When shipping to an address that isn’t your billing address, a delay in shipping your order may occur. We may have to call or email you to verify you’re actually John Q Public. We do this because there are armies of folks out there who place fraudulent orders with stolen credit cards. We do everything we can to catch these bastards and make sure that folks aren’t being taken advantage of. So please be sure to include your daytime phone number and a valid email address so that we may contact you. This will help expedite your order processing.
Q: Will you ship knives (paintball guns, pellet guns, stun guns, batons, etc.) to my address?
A: Some items have restrictions and we may not be able to ship it to the address you want. Every state has their own rules about what can be shipped and what can’t. Some will let you ship bazookas, live alligators or toxic waste – while others won’t let you ship dangerous things like mattresses and blankets (good thing too since these two items are known causes for more fatalities than sharks, lightning or stampeding rhinos – this is actually a true fact). We’ll contact you if there is a problem in shipping your items to you or by the chosen method of shipping – ie lithium batteries cannot be shipped Air.
Pay attention now – this is where we perform massive CYA with legal mumbo jumbo.
US Patriot cannot know all of the United States or International restrictions for our products. Therefore, we do not warrant that you may legally purchase, own or carry specific products offered on our website or in our catalog. Many states and provinces prohibit carrying concealed weapons and you must be guided by local laws regarding a concealable weapon. These products include, but are not limited to, chemical sprays, slingshots, air guns, paintball guns, knives, stun guns, starter pistols, bows, crossbows and other items. When you place an order with us for products that may have restrictions, you warrant to us that you are a legal adult without legal disabilities and are in compliance with local, state and federal laws.
Q: I’m having problems viewing your website. It’s either blank or the images are messed up.
Q: How do I set up an account with your company?
A: Our company does not offer Term arrangements for individual orders. We do, however, accept all major credit cards, Paypal and Amazon checkout as a form of payment for online orders. In our stores, you could try bartering but that probably won’t get you very far. We do appreciate gold nuggets, diamonds, perhaps livestock though. We do offer Open Accounts to Government Agencies and Major Corporations for large quantity orders. For more information, please email us at firstname.lastname@example.org.