We are happy to offer our customers an industry leading exchange policy on footwear. We will exchange boots or shoes free of charge one time.
Embroidered and/or Sewn items cannot be returned - these items are custom made to order.
All Closeout item sales are final and cannot be returned.
First Aid products cannot be returned once the kit is opened - we cannot guarantee that the contents remain sterile for future customers unless we did so.
Please your boots or shoes on at home and wear the boots or shoes indoors at home for at least 15 minutes before wearing them outside. Unfortunately, we cannot and do not resell worn footwear.
Boots or shoes that show wear or use will not be exchanged or refunded.
After ensuring your size, please break in your boots before any type of rigorous exercise. Not breaking in a boot for at least a few days to a week can lead to injury if immediately used for rigorous exercise.
Defective or damaged items will be exchanged or replaced promptly. Call us at 800-805-5294 immediately upon receipt.
Uniform items and boots may have slight blemishes as part of the manufacturing process - this is not considered a defect and is not considered out of uniform compliance. Blemishes do not affect the performance, wear, durability of an item. We cannot accept returns and exchanges for these reasons.
Normal wear and tear, damage caused by accident or use, improper care, negligence or the natural breakdown of colors and materials over time is not considered a manufacturer defect. A common occurrence with combat boots are popped lace eyelets. This commonly happens and is a part of normal wear and tear and does not materially change the appearance or functionality of the boot and is NOT considered a manufacturer defect or a reason for a return or exchange.
ATTN: US Patriot RA ########
212 Candi Lane, Columbia SC 29210